Service Delivery Timelines

DISCOUNT CARDS FOR STUDENTS/SENIOR CITIZENS/DISABLE
Sr. # Category Card Type Timeline
1 Senior Citizen/Disable Person Card  Free Transport Card New Card to be issued on same day
2 Senior Citizen/Disable Person Card  Free Transport Card Duplicate/Renew/Replace Card to be issued in maximum 5 working days
3 Student Green Card Fare Discount Card New Card to be issued to the concerned institute/student in 5 working days after receipt of complete application
4 Student Green Card Fare Discount Card Renew/Duplicate Card to be issued to the concerned institute/student in 5 working days after receipt of complete application

 

 

ROUTE PERMIT
Sr. # Category Permit Type Timeline
1 Stage Carriage / Contract Carriage  New / Renew Permits to be issued in one working day after completion of required documents in route permit department

 

 

COMPLAINTS & SUGGESTIONS
Sr. # Category Complaint Type Timeline
1 On call Inquiries  Route alignments/Discount Cards/Route permits/Bus availability/Staff Behavior etc Instant Response/Relief through LTC Complaint cell/Enforcement
2 Written/Walk in/E-mail/Concerned departments/Social Media etc  Allocation of routes/Realignment of routes/operational complaints/ etc Maximum 10 working days depending upon the nature of complaint